Frequently Asked Questions

For most transactions under $500, identity verification is not required — just a valid email address. For larger transactions ($500+) or cumulative monthly volume exceeding $2,000, we may require basic KYC verification (government-issued ID and proof of address). This is to comply with anti-money laundering (AML) regulations and protect all users on the platform.

You can track your order in real-time from your account dashboard. Go to "My Orders" to see all your transactions and their current status: Pending (submitted, awaiting review), Under Review (being verified), Approved (verification passed, payment processing), Completed (payment sent), or Rejected (card invalid — reason provided). You will also receive email notifications for status changes.

To reset your password: 1) Go to the login page and click "Forgot Password." 2) Enter your registered email address. 3) Check your email for a password reset link (also check spam/junk folder). 4) Click the link and create a new password. The reset link expires after 1 hour. If you do not receive the email, contact our support team for assistance.

Select your gift card type, enter the details and face value. Our team verifies your card within minutes, then we send payment via your chosen method.

A gift card exchange platform allows you to sell your unused or partially used gift cards for cash. You submit your card details, we verify the balance, and you get paid — typically within 1-24 hours. It is a safe, fast way to convert unwanted gift cards into real money you can spend anywhere.

Select your gift card type, enter the details and face value. Our team verifies your card within minutes, then we send payment via your chosen method.

We accept a wide range of gift cards including Amazon, Apple/iTunes, Google Play, Steam, Walmart, Sephora, Nordstrom, Target, Best Buy, Nike, Foot Locker, Xbox, PlayStation, Nintendo eShop, Razer Gold, Netflix, Spotify, Visa Gift Card, Mastercard Gift Card, and many more. Check our rates page for the full list with live pricing.

Yes! We accept gift cards with any remaining balance above $10 (or equivalent in other currencies). Simply enter the exact remaining balance when submitting your card. Make sure to verify your balance before submitting to avoid delays.

Getting started is easy: 1) Create a free account with your email. 2) Click "Sell" and select your gift card brand. 3) Enter your card details and upload a photo. 4) Choose your preferred payout method. 5) Submit for verification. Once verified, you receive payment — usually within 1-6 hours.

The minimum transaction amount is $10 (or equivalent). The maximum is $5,000 per transaction. For amounts above $5,000, please contact our support team for a custom arrangement. High-value transactions may require additional identity verification.

If you notice an error after submitting: 1) Immediately contact our support team via WhatsApp or email with your order number. 2) Do NOT submit a duplicate order — this may flag your account for review. 3) Our team can correct minor errors (e.g., wrong denomination) before verification begins. 4) If the card has already been checked and rejected due to incorrect details, you can resubmit with the correct information. Always double-check your card details before submitting to avoid delays.

We support multiple payout methods: Bank Transfer (USD, NGN, GHS, KES, ZAR), PayPal, Paystack (Nigeria), Flutterwave (30+ African countries), M-Pesa (Kenya), and Cryptocurrency (Bitcoin BTC and Tether USDT). Choose the method that works best for your country and preferences.

We support Bank Transfer (Nigeria, Ghana, Kenya), PayPal, Paystack, Flutterwave, Bitcoin, and USDT (TRC20 & ERC20).

Payment speed depends on your chosen method: Paystack and Flutterwave are instant; PayPal takes 1-2 hours; cryptocurrency (BTC/USDT) takes 10 minutes to 2 hours depending on network congestion; domestic bank transfers take 1-24 hours; international bank transfers may take 1-5 business days.

We support Bank Transfer (Nigeria, Ghana, Kenya), PayPal, Paystack, Flutterwave, Bitcoin, and USDT (TRC20 & ERC20).

Most payments are processed within 15-60 minutes after verification. Bank transfers may take up to 24 hours depending on your bank.

We do not charge any fees for payouts. The rate you see when submitting your card is exactly what you receive. However, some payment providers (like PayPal) may charge their own receiving fees, and cryptocurrency transactions incur standard network fees (which we cover for orders over $50).

Most payments are processed within 15-60 minutes after verification. Bank transfers may take up to 24 hours depending on your bank.

You can request a payout method change if your order is still in "pending" or "under review" status. Contact our support team immediately via WhatsApp or email. Once your order is "approved," the payout method cannot be changed — funds will be sent to the method you originally selected.

If your payment has not arrived: 1) Check your order status in your dashboard — it may still be under review. 2) Verify your payment details are correct (bank account number, wallet address, etc.). 3) Check with your bank or payment provider — they may have processing delays. 4) Contact our support team with your order number for assistance. Most delayed payments are resolved within a few hours.

Nigerian sellers can receive Naira (NGN) payments via: 1) Paystack — instant Naira transfer to any Nigerian bank account. 2) Flutterwave — instant transfer to Nigerian banks. 3) Direct bank transfer — processed within 1-6 hours to your Naira account. 4) Cryptocurrency — BTC or USDT sent to your wallet. Select "NGN" as your payout currency when submitting your card and provide your Nigerian bank details.

Yes! We support mobile money payments in several countries: Kenya — M-Pesa (Safaricom), Ghana — Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money). Select your country and choose the mobile money option when setting up your payout method. Mobile money payments are typically instant after card verification.

Exchange rates are determined by several factors: brand popularity and demand, card denomination, market conditions, seasonality (rates spike during holidays and sales events), currency exchange rates, and verification risk. Rates are updated regularly to reflect current market conditions. You can check live rates on our rates page before selling.

Exchange rates are below 100% because: 1) The platform resells your card to buyers at a discount, so we must buy below face value. 2) Operational costs (verification, payment processing, customer support). 3) Fraud risk — a small percentage of cards turn out to be invalid. 4) Currency conversion costs for international payouts. Rates of 65-90% are standard across the industry.

Amazon gift cards typically offer the highest rates (80-90%), followed by Apple/iTunes (78-88%), Google Play (75-85%), and Steam (72-85%). Store-specific retail cards like Walmart, Target, and Sephora range from 68-82%. Prepaid Visa/Mastercard cards range from 70-82%. Check our live rates page for current pricing.

No. The rate you see when you submit your card is locked in for your transaction. Even if market rates change during verification, your agreed rate stays the same. This rate-lock guarantee applies to all transactions submitted through our platform.

We use multiple layers of security: TLS 1.3 encryption for all data transmission, AES-256 encryption for stored card data, automatic purging of card details after transaction completion, strict access controls (only authorized verification staff can view card data), and regular security audits. Your personal and card information is never shared with third parties.

If your card is found to be already redeemed, invalid, or has a different balance than stated, your order will be rejected. You will receive a notification explaining the reason. No payment is made for invalid cards. To avoid this, always verify your balance before submitting and ensure the card has not been previously redeemed.

No. We automatically purge all gift card codes and sensitive card data from our systems within 48 hours after a transaction is completed (approved or rejected). For approved cards, codes are transferred to the buyer and removed from our platform. This data minimization policy protects both sellers and buyers.

Absolutely! We use bank-level SSL encryption and never share your information with third parties.

Yes. We comply with data protection regulations including GDPR. Your personal information (name, email, payment details) is encrypted and stored securely. We never sell or share your data with third parties. You can request deletion of your account and all associated data at any time by contacting our support team.

Absolutely! We use bank-level SSL encryption and never share your information with third parties.